Use of your information required by ICANN or other domain administrators/registries

ICANN (the Internet Corporation for Assigned Names and Numbers) is the organization which governs the functions performed by both its accredited registrars, and the registries in regulating the domain name registration process. ICANN requires that each of its registrars must make available the personal information we collect from you when you apply to register any generic top level domain names (i.e. com, net, org, biz, info and name) to the public on a publicly accessible database known as the WHOIS database. In addition, it applies to some of the country code top level domains.

For example, in Australia the personal information you supply to us in applying for a domain name registration for a com.au domain name, must be made public on the publicly accessible database run by the com.au registry.

The public policy behind this requirement is that the personal details of domain name license holders should be freely available to all other users of the Internet. This public policy is adopted by the domain name industry as a whole. The requirement means, however, that VizaTree will not be able to control how members of the public may use the information made available on these publicly accessible databases.

In addition, ICANN has another mandatory requirement that all its accredited registrars make the WHOIS database of personal information for com, net and org available for bulk downloads by third parties who have entered into a bulk access agreement with VizaTree. If you do not want your personal information to be included in these bulk downloads, you may opt out of this service by providing written notice to VizaTree, or by emailing us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it .

Use of your information to fulfill our role as registrar

We will be contacting you using the personal details you provide to us when you apply for a domain name registration through VizaTree, to advise you of all relevant information relating to your domain name license. This includes any account administration information including renewal information and billing information, as well as notices of any important system changes which will impact on your online interactions with us. Each of these functions is necessary if VizaTree is to effectively fulfill its role as the registrar of your domain names.

Other uses

VizaTree may use your information to measure your experience of our services and products and to inform you of new product developments and associated services that we believe will interest you. If you do not wish to receive email notices or other communications from VizaTree regarding additional products and services, simply use the newsletter unsubscribe function available here to notify us that you wish to opt out of this service.

We may use your information in statistical form to analyze your purchasing preferences. This information is not used to track your individual preferences but rather to give us a general picture of the products and services our customers prefer. We might also gather information in statistical form such as the number of visitors who visit the VizaTree website on a daily basis. Again this is not used to track any individual customer's browsing habits.

We may use your email communications with VizaTree to analyze customer service issues as a way of identifying potential improvements for VizaTree products and services. In addition, we may occasionally monitor telephone conversations with you in order to facilitate staff training and to maintain our high levels of customer service. We will always inform you prior to any telephone conversation which is monitored in this way to obtain your prior approval.

We may use your IP address to contact your Internet Service Provider to let you know of any problems with payments you have made to us where we believe this is reasonably necessary to protect against fraud and credit card misuse.

We may supply your personal information to our third party billing and payment service providers where we believe this is reasonably necessary to protect against fraud and credit card misuse. Where you have made a query in respect of a payment processed by VizaTree which is made known to us by your bank or Credit Card Company by communicating the query through our bank, we may supply the relevant personal information to assist you with your query.

On occasion, we may also engage other companies or individuals to perform services on our behalf such as the distribution of marketing information to you (except where you have chosen to opt out of receiving this information from us).

Our relationships with such third party service providers are governed by our contracts with them. Those service providers are required to hold your personal information strictly confidential.

You may access and update the personal information we provide to the registries in respect of your domain name licence at any time. For information on this procedure, feel free to contact VizaTree here.

If you believe that VizaTree may hold other personal information about you which is inaccurate, please contact us by using this web form and we will take reasonable steps to ensure that it is corrected.

The transfer of information across any media may involve a certain degree of risk, and the Internet is no different. However, helping you to keep your information secure is very important to VizaTree.

In order to protect the security of personal information transmitted to VizaTree online, our Web servers support the use of the Secure Socket Layer (SSL) Protocol where appropriate. Using this protocol, information transferred between our systems is encrypted.

In addition, in respect of any payment details you send to us, we reveal only the first four and last four digits of your credit card number on the tax invoice receipt which we send to you for billing purposes. This is to help keep your credit card details secure. You can also use simple precautions to help protect your security, such as protecting against the unauthorized use of your username or password or other authentication id.

VizaTree may make changes to its privacy policy from time to time. You should check our privacy policy from time to time to see if we have made any changes to it.

If you have any queries or comments, or would like more information concerning VizaTree' privacy policy, please contact us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it .